In the 3rd tier, you have an expanded skill set and are trained not just in maintaining Logicworks’ specific tooling, but in building client environments on additional platforms such as AWS and Microsoft Azure. Then in the 2nd tier, you’ve been with Logicworks for a year or more, and your focus tends to be more on networking, build configurations, and a single type of OS administration while beginning to learn the other. So we decided to create four tiers based on talent and specialization.Īt the first level, you’re new to the company and take initial calls with clients.

As we grew as a company and added to our team, it was nearly impossible to find engineers with all the skill sets required to maintain such a diverse client base.

Many years ago, we started with one tier system - meaning that every engineer was on the same level and responsible for all clients. With more variables added to a cloud environment, more things can go wrong, and businesses rely on the NOC group to supplement their own internal support teams. In a cloud environment, you also add things like Auto Scaling events (or failures), deployment events, automated events and rebuilds, the outcome of automated tests, and many other metrics. In a traditional NOC, utilization metrics (to encompass RAM, disk, CPU metrics), network performance and system failures are key. The only differences between a traditional NOC and a NOC focused on cloud support are the important metrics. So yes, having a dedicated support and monitoring team is absolutely essential if you are running mission-critical applications. You are responsible for configuring availability and backups. You are responsible for network configurations, OS configurations, security tooling, database security - basically, all of things that you are responsible for in any rented datacenter. It’s important to understand that while Amazon or Microsoft manages the security “of” the cloud, meaning the security of physical networks and servers, you are responsible for security “in” the cloud. Some companies assume that a platform like Amazon Web Services or Azure “runs itself” or that Amazon is responsible for maintaining network availability and security, not your team. In fact, a majority of Logicworks’ clients run on Amazon Web Services, with the remainder on VMware-based Private Cloud. Whether you are running mission-critical applications in a datacenter or on “rented infrastructure” like Amazon Web Services or Azure, you need support and security monitoring to ensure that your infrastructure is available and secure 24×7. Why is a NOC necessary in the age of cloud?

You mentioned that a NOC team is often focused on network performance and datacenter management. We also provide other engineering services, including the design and build of public and private cloud environments, security services, compliance services, database services, and a lot more. In real terms, it is usually multiple tiers of engineers sitting together in the same room with a video wall showing alerts and events happening across multiple data center sites, responding to events in real time.Īt Logicworks, we provide 24x7x365 NOC support and many other services for hundreds of companies around the world. Want to join our NOC team? We’re hiring! Can you describe what a Network Operations Center is, for those not familiar with the term?Ī Network Operations Center (or NOC, pronounced “knock”) is an engineering team that provides remote monitoring and management services, either for a telecommunications network, a data center, or another complex system that requires high availability and security 24x7x365. We hope this provides some helpful information for engineers that are interested in joining our team, or greater insight for companies that want to learn more about our unique support model. This week, we sat down with a Network Operations Center (NOC) Manager, Joanna Rios, to talk about what it’s like to be an engineer at Logicworks. As we continue to grow, maintaining a culture that nurtures the best cloud and systems talent is our #1 goal. Our engineers are the heart and soul of Logicworks.

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